Privacy Policy & Terms + Conditions
Privacy Policy
Information We Collect
When you submit an inquiry, request travel planning services, or communicate with us, we may collect personal information including your name, email address, phone number, travel preferences, travel dates and destinations, and billing or payment information when applicable. This information is collected solely for the purpose of providing travel planning, coordination, communication, and customer support services.
How Your Information Is Used
Your information may be used to plan and coordinate travel arrangements, communicate regarding your travel services, provide customer support, process payments and invoices, and improve our services and client experience. RL Travel Group does not sell, trade, or share your personal information with third parties for marketing purposes.
Information Protection
We take reasonable measures to help protect your personal information and maintain secure handling of client data. While no method of electronic transmission or storage is completely secure, we are committed to safeguarding your information to the best of our ability.
Third-Party Services
Certain travel bookings and payment processing services may be handled through trusted third-party providers, including hotels, airlines, resorts, cruise lines, tour operators, and payment platforms. These providers may maintain separate privacy policies governing the use of your information.
Your Consent
By using this website and submitting your information, you consent to the collection and use of information as outlined in this Privacy Policy.
Terms & Conditions
Travel Planning Services
RL Travel Group provides travel research, planning, coordination, and booking assistance tailored to each client’s travel needs and preferences.
Planning Fees
Applicable planning or service fees are non-refundable and cover the time, research, coordination, and professional services provided during the planning process.
Pricing & Availability
Travel pricing and availability are subject to change until reservations are confirmed and payment is processed. RL Travel Group is not responsible for price changes, supplier availability, or changes made by third-party travel providers.
Third-Party Suppliers
RL Travel Group works with third-party suppliers including hotels, airlines, resorts, cruise lines, transportation providers, and tour operators. These suppliers maintain their own terms, conditions, cancellation policies, and travel requirements. Clients are responsible for reviewing and understanding the policies associated with their travel bookings prior to confirmation.
Travel Documents & Requirements
Clients are responsible for obtaining and carrying all necessary travel documents, including passports, visas, identification, and any required travel documentation.
Travel Insurance
Travel insurance is strongly recommended to help protect against unforeseen cancellations, delays, interruptions, medical emergencies, or other travel-related issues.
Limitation of Responsibility
RL Travel Group acts as an independent travel planner and coordinator and is not liable for injury, loss, delays, accidents, supplier changes, cancellations, or circumstances beyond our control related to third-party travel services.
Contact Information
If you have any questions regarding this Privacy Policy or Terms & Conditions, please contact:
RL Travel Group
24044 Cinco Village Center Blvd
Suite 100
Katy, TX 77494